Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Products can only be returned for a refund if the order was produced incorrectly or below an acceptable standard. In such cases, we may choose to reprint the order at no additional cost.

To report any printing errors, please email us at print@adtekprints.com, ensuring to include your order ID number in the subject line. Refund requests must be made within 3 days of receiving the order, accompanied by a sample or photographic evidence of the issue.

To complete your return, we require a receipt or proof of purchase.

If the packaging of your order arrives damaged, please accept the delivery from the courier and indicate on the provided document that you have accepted the package for inspection.

Upon confirming any damage to the contents, please contact our Customer Service team at print@adtekprints.com for prompt reprinting. In the event that the printed product is unusable upon delivery due to missing packaging or significant damage, do not accept the delivery and note the refusal on the courier’s document.

Subsequently, inform our Customer Service team at print@adtekprints.com to facilitate a reprint of your order.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at print@adtekprints.com for questions related to refunds and returns.